If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
What is MidMart?
MidMart is an online shopping platform operating on a dropshipping model, where products are shipped directly from third-party suppliers.
Does MidMart manufacture products?
No. MidMart does not manufacture products. Products are sourced and fulfilled by trusted suppliers.
What Shipping Methods Are Available?
We offer standard and express shipping through trusted courier partners to ensure safe and timely delivery of your orders.
Do You Ship Internationally?
Currently, we ship only within India. International shipping will be available soon.
How long does it take for home delivery?
Orders are usually delivered within 3–7 business days, depending on your location.
How Long Will It Take To Get My Package?
After dispatch, most packages reach customers within 2–5 working days. You will receive tracking details once your order is shipped.
What is your return policy?
Returns are accepted within 30 days of delivery, provided the item is unused and in original condition.
Payment
What Payment Methods Are Accepted?
We accept the following payment methods:
UPI (Google Pay, PhonePe, Paytm)
Debit & Credit Cards
Net Banking
Cash on Delivery (COD – available on selected products)
How Do I Track My Order?
Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order from the My Orders section on our website.
Can I use a different payment method?
Yes. If one payment method doesn’t work, you can choose a different available payment option at checkout.
Is my personal data safe?
Yes. We use reasonable security measures to protect your data. Please review our Privacy Policy.
When will I receive my refund?
Refunds are processed within 7–10 business days after approval.
Is Cash on Delivery (COD) available?
Yes, COD is available on selected products and locations.
Can I cancel my order?
Yes, orders can be cancelled within 24 hours or before shipment, whichever is earlier. Please check our Cancellation Policy.
How can I track my order?
Once your order is shipped, a tracking link is shared via SMS or email.
Orders & Returns
How do I place an Order?
Select your product Add it to cart Proceed to checkout Enter delivery details and make payment Your order will be confirmed instantly.
How Can I Cancel Or Change My Order?
Orders can be cancelled or modified before they are shipped. Please contact our support team as soon as possible.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track orders faster and get exclusive offers.
How Can I Return a Product?
If you receive a damaged or incorrect product, you can request a return within 7 days of delivery. Please contact our support team with order details for assistance.
How can I contact customer support?
You can email us at support@midmart.in. We respond within 24–48 business hours.
